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Smart water metering and AI for utility operations and customer engagement: disruption or incremental innovation?

Author(s): Andrea Cominola;Ian Monks;Rodney Stewart

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Keywords: Water metering; customer; artificial intelligence; digital sensors; smart cities

Abstract: Digital technologies are disrupting several economic sectors and creating new business opportunities. As part of this transformation, the utility sector is also becoming more digital. However, water businesses have been slow to change paradigm and so far adopted digital technologies with incremental steps, often acting reactively to water scarcity conditions. Technologies such as smart water metering and Artificial Intelligence now offer water businesses the opportunity to focus on customer centric solutions to reap both operational and customer satisfaction benefits.


Year: 2020

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